Terms of Service

Effective date: 8 October 2026

These terms are the agreement between you and us for using BANA-X Spelling Wiz. Please read them with our Privacy Policy. By creating an account you agree to them.

1. Who we are

BANA-X Spelling Wiz is provided by BANA-X (Pty) Ltd, registration number 2026/391483/07. Directors: Benjamin Narainsamy, Natalie Narainsamy and Allegra Narainsamy. The company is a private company registered in South Africa ("we", "us"). Information Officer: Benjamin Narainsamy. Contact: support@bana-x.com. Telephone: +27 73 086 3077. Registered address: 47 Proot Street, Roodepoort, 1724, Gauteng, South Africa. Website: spelling.bana-x.com.

Words we use: 'You' means the parent or legal guardian who signs up. 'Your account' (the parent account) is the account you sign up with. A 'child profile' is a profile you add inside your account for a child to use. Each child profile has its own username, PIN and password so the child can sign in, but it is part of your account: you create it, you control it, and you can change or delete it at any time. 'Your child' means a child who uses a child profile in your account.

2. The app and who may use it

BANA-X Spelling Wiz is an Android app that helps children practise their spelling words. A parent creates spelling lists with a test date; children learn the words, practise, play spelling games and take the test.

• You must be 18 or older and the parent or legal guardian of every child whose profile you create. If we learn that a parent account belongs to someone under 18, we will close it and delete its information.
• You may use the app for your own children or children you are the legal guardian of. The app is not for schools, classes or paid tutoring.
• Children use the app only through the child profiles you create, under your account and your supervision.
• The app is offered in Australia, Canada, Namibia, New Zealand, Singapore, South Africa and the United States.

3. Your account and child profiles

• Give a correct email address and keep your password to yourself. You are responsible for what happens under your account. You may not share, sell or transfer your account.
• As the responsible adult, you are responsible for all the information you provide in the app - your account details, the child profiles, and the list names, words, word parts and sentences you type - including that it is correct, lawful and suitable for children.
• You are responsible for supervising your children's use of the app, including how long they use it. Keep your phone, your parent password and your children's PINs safe. If you think someone else has used your account, reset your password and tell us at support@bana-x.com straight away. If a phone with the app is lost, remove it in the app under Settings, Devices.
• You create each child profile. The app gives each child profile a generated username; you set a 4-digit PIN. Keep the PIN between you and your child.
• The country you choose at sign-up cannot be changed later.
• When you sign up, the app asks for your year of birth to check that you are an adult. It keeps only a record that the check was passed, not the year.
• At the same step you give one consent that covers every child you add to your account, and the app keeps a record of when you gave it: "I am the parent or legal guardian of the children I add to BANA-X Spelling Wiz. I consent to BANA-X Spelling Wiz processing their information as described in the Privacy Policy, and I accept responsibility for the lists and tests I create." (See the Privacy Policy.)

4. Price, free trial and subscription

• The app is free to download.
• Using the app needs a monthly subscription, bought through Google Play, with a 7-day free trial.
• Free trial: new subscribers get 7 days free (one free trial per Google account). You can cancel at any time during the free trial in Google Play, and you will not be charged. If during the free trial you feel the app does not do what these terms describe, or that we have broken any of these terms, please tell us at support@bana-x.com or +27 73 086 3077 so we can put it right - and you can cancel your subscription in Google Play before the trial ends. You can report a problem to us at any time, not only during the free trial.
• Cancelling and refunds: You can cancel at any time in Google Play. Your subscription keeps working until the end of the month you have paid for and then stops; it will not renew. We do not refund months you have already used. If the app has a serious fault that we cannot fix, we will refund the payment for the month in which you reported it (or the unused part of that month). If you were charged by mistake, we will refund that charge. This does not take away any right to a refund that Google Play's refund policy or the consumer law of your country gives you.
• Prices are shown in Google Play before you buy and can differ by country.
• The plan is called "BANA-X Spelling Wiz - Family plan". Before you subscribe, the app shows these words with the price from Google Play. With the free trial: "Free for 7 days, then [price] a month. Renews automatically every month until you cancel. Cancel anytime in Google Play - cancel before the free trial ends and you won't be charged." Without the free trial: "[price] a month. Renews automatically every month until you cancel. Cancel anytime in Google Play."
• Create up to 12 new spelling lists each billing period (including the free trial). Deleting a list does not give it back. A list can be edited for 31 days after it is created, and not after its test date.
• Refunds follow Google Play's refund policy.
• Deleting the app does not cancel a Google Play subscription. We cancel your Google Play subscription when you delete your account. If we cannot, we will tell you, and you can cancel it yourself in Google Play. The rest of the month you have already paid for is not refunded.

5. AI-generated voices

BANA-X Spelling Wiz uses AI-generated voices to provide word pronunciations, example sentences and learning prompts. These voices are not human voices. To create the audio, the words, word parts and example sentences of your lists are sent as text to our speech provider (OpenAI) - see the Privacy Policy. AI voices can sometimes pronounce a word, word part or sentence wrongly, especially in Afrikaans. When you create a list or test, it is your responsibility as the parent to listen to its words, word parts and sentences before your child practises or takes the test. If something sounds wrong, change the list or tell us at support@bana-x.com.

6. Acceptable use

You agree that you will not:

• type harmful, offensive, hateful, sexual or unlawful words or sentences into the app;
• type the real names of children (yours or anyone else's), or other people's personal information, into list names, words or sentences;
• share a list code with people you do not know;
• try to get into another family's account or data, or try to break, overload or copy the service;
• use the app for anything other than helping children you are responsible for to learn spelling.

The app blocks many offensive words, but no filter catches everything; you remain responsible for what you type. We may remove content or suspend an account that breaks these rules. We will email you first and give you a chance to fix the problem, unless it is serious or the law requires us to act at once.

7. Your content

The list names, words and sentences you type stay yours. You give us permission to store and process them - including turning them into audio and showing them to your children, and to a parent you give a share code to - only as needed to run the service for you. Word audio is kept in a shared library that all families use (see the Privacy Policy), so do not type anything private as a word. We give you a personal, non-exclusive, non-transferable licence to use the app for your family while your account is active.

You choose the words, word parts and sentences in your lists. We do not check them for accuracy or match them to a school curriculum.

If you share a list code with another parent or guardian, you are responsible for choosing who you share it with and for what the shared list contains - its name, test date, words and word parts. A parent or guardian who adds a list from a code is responsible for their own copy and any changes they make, and should check its words and listen to them before their child uses it.

The app, its characters, pictures, sounds and software belong to BANA-X (Pty) Ltd or its licensors. You may use them only inside the app.

8. SmartCents and badges

SmartCents and badges are in-app rewards for learning. They have no money value, cannot be bought, sold, transferred or exchanged for money or goods, and are deleted with the child profile or the account.

9. Availability and changes

We try to keep the app working well, but we cannot promise that it will always be available or free of errors. The app needs an internet connection and a supported Android phone. Mobile data costs are yours. Test reminders depend on your phone's notification settings and on the phone being online, so a reminder may sometimes arrive late or not at all. We keep daily backups (see the Privacy Policy), but we cannot promise that information will never be lost. We may change, add or remove features, and we may update these terms. If a change is important, we will tell you in the app and by email at least 30 days before it takes effect. Subscription price changes follow Google Play's price-change notices.

We are not responsible for delays or failures caused by things outside our reasonable control, such as power cuts (including load-shedding), internet or mobile-network outages, or outages and changes at the services we rely on (Google Firebase, Google Play and OpenAI). Google Play's own terms apply to downloading the app and to payments.

10. Our responsibility to you

BANA-X Spelling Wiz is a practice tool. It does not replace a teacher and we do not promise any school result. It does not give professional, psychological or medical advice. BANA-X Spelling Wiz does not guarantee that your child will score 100% on any test, in the app or at school. Results depend on many things outside our control, including practice and how each child learns. You are responsible for checking the lists you create, including how the AI voice says them. As far as the law allows, we are not liable for indirect or consequential loss, and our total liability to you is limited to the amount you paid for the app in the 12 months before the claim. Nothing in these terms removes rights that consumer protection law gives you and that cannot be excluded.

11. Ending your account

• You can stop using the app at any time and delete your account in the app (Settings, Delete Account), on the web (Delete your account) or by email to support@bana-x.com (handled within 7 days).
• Deleting your account deletes the child profiles in it, your lists and your results. This cannot be undone. What we keep after deletion, and for how long, is in the table in the Privacy Policy.
• You can delete a spelling list only until the end of its test day; its results are deleted with it. After that the list stays until you delete your account, and its results stay until you delete the child profile or your account.
• We may suspend or close an account that breaks these terms (see Acceptable use and Complaints and suspension). If we stop offering the service, we will give you 30 days' notice. Refunds follow Google Play's refund policy and the consumer law of your country.

12. Complaints and suspension

• If something is wrong, tell us first at support@bana-x.com.
• If that does not solve it, send us a written complaint at the same address and say that it is a complaint.
• If we still cannot solve it, you can go to the regulator or dispute body for your country. For privacy complaints in South Africa this is the Information Regulator; the privacy regulators for the other countries are listed in the Privacy Policy. You can also contact the consumer protection authority or ombud in your country.
• During a suspension we keep your family's information, and you do not lose the period you have paid for unless the law allows it.
• Report a shared list: if a list that was shared with you has words that are harmful, offensive or unlawful, tell us at support@bana-x.com with the subject "Report a shared list".

13. Governing law

These terms are governed by the laws of South Africa, and disputes are decided by the courts of South Africa. If you live in another country, you keep any consumer rights that the law of your country gives you and that cannot be excluded by agreement. This includes any right you have under the South African Consumer Protection Act to use alternative dispute resolution.

14. General

These terms and our Privacy Policy are the whole agreement between you and us about the app. If a court finds part of these terms invalid, the rest still applies. If we do not enforce a term straight away, we can still enforce it later. We may transfer our rights and duties under these terms to a company that takes over the app; we will tell you first, and your rights under these terms and the law stay the same. We send notices by email to your account address or in the app. If you send us ideas or feedback, we may use them without paying you or owing you anything.

15. Contact us

BANA-X (Pty) Ltd, registration number 2026/391483/07. Directors: Benjamin Narainsamy, Natalie Narainsamy and Allegra Narainsamy. Email: support@bana-x.com. Telephone: +27 73 086 3077. Registered address: 47 Proot Street, Roodepoort, 1724, Gauteng, South Africa.

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